ISSRRN0001461 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 420,000 - 600,000; Full time

Job summary

Accenture in India Bengaluru is seeking a Service Desk Analyst to collaborate with multiple groups, share expertise, and guide decisions while emphasizing core service desk management skills.

You will ensure production systems are available per SLA, drive incident resolution and outages, and facilitate rapid restoration of services, while upholding disaster recovery and data retention policies.

Qualifications

• Beginner to intermediate level in required service desk skills.
• 2+ years of experience in related roles is expected.
• Bachelor's degree in a relevant field is required.

Responsibilities

• Ensure production systems are available and meet SLAs.
• Lead incident resolution and outages with clear communication.
• Restore services to production promptly and efficiently.
• Establish disaster recovery procedures to safeguard continuity.
• Maintain data retention in line with policies.

Skills

Service Desk Management

Service Desk Voice Support

Education

Bachelor's Degree in relevant field

Job description

Job Description:

THE WORK:

Discover the opportunity to make a meaningful impact by guiding collaborative efforts and contributing to important decisions. You will collaborate with multiple groups and provide thoughtful solutions to challenges that arise within and beyond your immediate area. This role will involve sharing expertise and supporting others to perform effectively, all while embracing the core skill of Service Desk Management. Join us to engage in a dynamic environment where your contributions truly matter.

Ensure production systems are available and operating according to defined service level agreements.

Drive the resolution of incidents and outages while maintaining clear communication throughout the process.

Facilitate the restoration of services to the production environment promptly and efficiently.

Establish and maintain disaster recovery procedures to safeguard operational continuity.

Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 2 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in problem solving.
• Intermediate proficiency in communication.
• Beginner proficiency in customer service.
• Beginner proficiency in incident management.
• Beginner proficiency in collaboration.

Requirements: