Service Desk Associate Manager

Accenture; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Accenture is looking for an experienced leader in Service Desk Management based in Gurugram, India. The ideal candidate will have a Bachelor's Degree and a minimum of 12 years of overall experience, with at least 5 years in relevant skills. Key responsibilities include managing service teams, ensuring system availability, and resolving incidents efficiently. Candidates with advanced problem-solving capabilities and strong communication skills will be highly regarded. Join us to make a meaningful impact and help shape the future together.

Qualifications

• Expert proficiency in Service Desk Management.
• A minimum of 5 years of experience in relevant related skills and 12+ years overall.

Responsibilities

• Collaborate and manage the team to perform effectively.
• Provide solutions to problems across multiple teams.
• Ensure production systems are available as defined in SLAs.
• Drive incident and outage resolution to minimize downtime.
• Establish disaster recovery procedures.

Skills

Service Desk Management

Problem solving

Communication skills

Conflict resolution

Process improvement

Project coordination

Education

Bachelor's Degree in relevant field

Job description

THE WORK

Discover the opportunity to lead with insight and collaboration.

• You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions.
• You will also provide solutions to problems that apply across multiple teams, all while reflecting a strong foundation in Service Desk Management.
• Join us to make a meaningful impact and help shape the future together.
• Ensure production systems are available and operating as defined in Service Level Agreements.
• Drive incident and outage resolution and communication to minimize downtime.
• Facilitate restoration of service to the production environment promptly and efficiently.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

HERE''S WHAT YOU WILL NEED

• Expert proficiency in Service Desk Management.
• A minimum of 5 of experience in relevant related skills and 12+ years overall.
• Bachelor''s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Advanced problem solving
• Intermediate communication skills
• Advanced conflict resolution
• Intermediate process improvement
• Beginner project coordination*