Retail Store Manager

Lenskart; Guntur District; On-site; INR 400,000 - 650,000; Full time

Job summary

Lenskart invites applications for a Store Manager to lead daily store operations, guide a sales team, manage stock, and deliver exceptional customer experiences. You will oversee merchandising, promotions, and stock accuracy while ensuring SOP adherence and safety.

The role requires strong communication, leadership, and a data‑driven mindset to identify trends, raise Net Promoter Score, and drive sales performance in a fast paced retail environment.

Qualifications

• Experience in retail store operations and team leadership.
• Ability to drive sales and meet store targets.
• Strong attention to inventory control and accuracy.

Responsibilities

• Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction.
• Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting.
• Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records.
• Ensure visual merchandising standards are met by implementing effective displays and promotions.
• Analyze sales data to identify trends and opportunities for improvement.

Skills

Store operations

Sales leadership

Inventory management

Customer service

Visual merchandising

Data analysis

Team leadership

Communication

Job description

Role & responsibilities

• Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction.
• Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting.
• Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records.
• Ensure visual merchandising standards are met by implementing effective displays and promotions.
• Analyze sales data to identify trends and opportunities for improvement.

Area Activities expected to be performed by a Lenskart Store Manager

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development (Attrition Control)
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Personal attributes & competencies

• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority