Retail Store Manager

Lenskart; Thane; On-site; INR 550,000 - 900,000; Full time

Job summary

Lenskart is seeking a Store Manager in Thane, Maharashtra to oversee daily store operations, optimize resources and ensure customer satisfaction. You will guide the sales team with product knowledge and service standards.

Responsibilities include inventory management, visual merchandising, promotions, and analyzing sales data to spot trends and opportunities for improvement; you will also drive performance and maintain store upkeep.

Qualifications

• Experience managing daily store operations.
• Ability to drive sales vs. plan.
• Strong inventory management skills.
• Proficient in visual merchandising.
• Analytical mindset for sales data.
• Effective team leadership and development.

Responsibilities

• Manage daily store operations and resources.
• Lead sales team with product knowledge and service standards.
• Perform inventory tasks including stock orders and deliveries.
• Maintain visual merchandising standards and promotions.
• Analyze sales data to identify trends.

Skills

Store leadership

Sales management

Merchandising

Inventory control

Customer service

Communication

Job description

Role & responsibilities

• Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction.
• Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting.
• Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records.
• Ensure visual merchandising standards are met by implementing effective displays and promotions.
• Analyze sales data to identify trends and opportunities for improvement.

Area Activities expected to be performed by a Lenskart Store Manager

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development (Attrition Control)
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Personal attributes & competencies

• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority