Retail Store Manager

Lenskart; Moradabad; On-site; INR 500,000 - 800,000; Full time

Job summary

Lenskart in Moradabad, Uttar Pradesh, is seeking an experienced Store Manager to lead day-to-day store operations and maximise customer satisfaction. You will guide the sales team, ensure stock accuracy, and implement compelling visual merchandising to drive results.

Key focus areas include driving sales versus plan, inventory control, SOP adherence, and fostering a high-performing team capable of delivering outstanding service in a fast-paced retail environment.

Qualifications

• Manage daily operations of the store and ensure customer satisfaction.
• Lead sales team with focus on product knowledge and service standards.
• Manage inventory: ordering stock, receiving deliveries, maintaining records.
• Ensure visual merchandising standards and promotions.
• Analyze sales data to identify trends and opportunities.

Responsibilities

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development (Attrition Control)
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Skills

Store management

Sales leadership

Inventory management

Visual merchandising

Data analysis

Job description

Role & responsibilities

• Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction.
• Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting.
• Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records.
• Ensure visual merchandising standards are met by implementing effective displays and promotions.
• Analyze sales data to identify trends and opportunities for improvement.

Area Activities expected to be performed by a Lenskart Store Manager

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development (Attrition Control)
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Personal attributes & competencies

• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority