Retail Store Manager

Lenskart; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

Lenskart in Gurugram is seeking a Store Manager to oversee daily store operations, optimize resource use, and ensure exceptional customer satisfaction. You will lead the sales team, coach on product knowledge, and guide service standards to meet targets.

Responsibilities include inventory management, stock orders, receiving deliveries, maintaining records, and ensuring compelling visual merchandising. You will analyze sales data for trends and opportunities, while upholding SOPs and maintaining

Qualifications

• Retail store management experience required.
• Strong product knowledge and customer service standards.
• Ability to analyze sales data for improvements.

Responsibilities

• Manage daily store operations to ensure customer satisfaction.
• Oversee sales team performance with guidance on product knowledge and service standards.
• Conduct inventory management tasks: ordering stock, receiving deliveries, records.
• Ensure visual merchandising standards via displays and promotions.
• Analyze sales data for trends and opportunities for improvement.

Skills

Store management

Sales leadership

Inventory management

Merchandising

Customer service

Data analysis

Job description

Role & responsibilities

• Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction.
• Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting.
• Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records.
• Ensure visual merchandising standards are met by implementing effective displays and promotions.
• Analyze sales data to identify trends and opportunities for improvement.

Area Activities expected to be performed by a Lenskart Store Manager

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development (Attrition Control)
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Personal attributes & competencies

• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority