Retail Store Manager

Lenskart; Surat; On-site; INR 350,000 - 600,000; Full time

Job summary

Lenskart in Surat, India is seeking a Store Manager to oversee daily store operations, drive sales, and deliver excellent customer service.

You will manage inventory, supervise the sales team, ensure visuals and promotions, and analyze data to identify opportunities for improvement. This role requires strong leadership, communication, and adaptability to changing market needs.

Qualifications

• Ability to act as a link between strategy and execution.
• Ability to develop and inspire people to achieve their best.
• Ability to build rapport and trusting relationships.
• Ability to understand stated and unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.
• Ability to adapt to a changing environment and openness to learn.
• Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority.

Responsibilities

• Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction.
• Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting.
• Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records.
• Ensure visual merchandising standards are met by implementing effective displays and promotions.
• Analyze sales data to identify trends and opportunities for improvement.

Skills

Store operations

Team leadership

Customer service

Sales driving

Inventory management

Visual merchandising

Data analysis

Communication

Adaptability

Proactive ownership

Job description

Role & responsibilities

• Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction.
• Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting.
• Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records.
• Ensure visual merchandising standards are met by implementing effective displays and promotions.
• Analyze sales data to identify trends and opportunities for improvement.

Area Activities expected to be performed by a Lenskart Store Manager

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development (Attrition Control)
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Personal attributes & competencies

• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority