Retail Store Manager

Lenskart; Ahmednagar; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Lenskart in India is seeking an experienced Store Manager to lead daily store operations, drive sales, and ensure exceptional customer service.

You will manage the sales team, oversee inventory tasks, and maintain visual merchandising standards while leveraging sales data to identify opportunities for improvement.

This role emphasizes leadership, effective communication, and adaptability to deliver consistent results and align store activities with brand goals.

Qualifications

• Strong leadership and people management capabilities.
• Excellent customer service focus and communication skills.
• Experience in retail operations and inventory management.

Responsibilities

• Manage daily store operations ensuring efficient resource use and customer satisfaction.
• Oversee sales team performance with coaching on product knowledge and service standards.
• Perform inventory tasks including stock orders, receiving deliveries, and records accuracy.
• Ensure visual merchandising standards through displays and promotions.
• Analyze sales data to identify trends and improvement opportunities.
• Drive customer focus and Net Promoter Score, aligning with store goals.

Job description

Role & responsibilities

• Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction.


• Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting.


• Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records.


• Ensure visual merchandising standards are met by implementing effective displays and promotions.


• Analyze sales data to identify trends and opportunities for improvement.

Area Activities expected to be performed by a Lenskart Store Manager

• Customer focus: Driving Net Promoter Score


• Driving sales vs. plan


• People development (Attrition Control)


• Cash & Inventory management


• Supervision


• SOP adherence & implementation


• Store upkeep & maintenance

Personal attributes & competencies

• Ability to act as a link between strategy and execution


• Ability to develop and inspire people to achieve their best


• Ability to build rapport and trusting relationships


• Ability to understand stated and unstated needs of the customer and offer solutions


• Clear communication and active listening skills


• Ability to adapt to a changing environment and openness to learn


• Proactive task ownership, result-orientation, and customer-orientation


• Ability to multitask and organize activities based on priority