Retail Store Manager

Lenskart; Madhubani; On-site; INR 450,000 - 650,000; Full time

Job summary

Lenskart is seeking a Store Manager in India to lead daily store operations and drive customer satisfaction. You will manage the sales team, oversee inventory, and ensure visually appealing displays that promote promotions and eyewear collections.

Responsibilities include analyzing sales trends, delivering strong customer service, maintaining SOPs, and keeping accurate records. The role requires leadership, people development, and the ability to adapt in a fast-paced retail environment.

Qualifications

• Strong leadership and ability to manage store operations.
• Excellent customer service and communication skills.
• Proactive in driving sales and meeting targets.
• Good understanding of inventory and cash management.

Responsibilities

• Manage daily store operations of the store, ensuring efficient use of resources and optimal customer satisfaction.
• Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting.
• Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records.
• Ensure visual merchandising standards are met by implementing effective displays and promotions.
• Analyze sales data to identify trends and opportunities for improvement.

Skills

Customer focus

Sales driven

People development

Cash management

Inventory management

Supervision

SOP adherence

Store maintenance

Communication

Active listening

Prioritization

Adaptability

Job description

Role & responsibilities

• Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction.
• Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting.
• Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records.
• Ensure visual merchandising standards are met by implementing effective displays and promotions.
• Analyze sales data to identify trends and opportunities for improvement.

Area Activities expected to be performed by a Lenskart Store Manager

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development (Attrition Control)
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Personal attributes & competencies

• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority