Retail Store Manager

Lenskart; Gaya; On-site; INR 400,000 - 520,000; Full time

Job summary

Lenskart is seeking a Store Manager to lead daily operations at our India store. You will supervise the sales team, ensure top-notch customer service, and manage stock and merchandising to maximize sales.

Strong leadership, communication, and multitasking skills are essential to drive performance, maintain standards, and foster a customer-centric shopping experience in a fast-paced retail environment.

Qualifications

• Proven ability to drive sales and deliver service excellence.
• Strong leadership to guide store teams and meet targets.
• Capability to manage stock, cash, and store processes.

Responsibilities

• Manage daily store operations for optimal customer satisfaction.
• Oversee sales team performance with product knowledge and service standards.
• Handle inventory: ordering stock, receiving deliveries, and records.
• Ensure visual merchandising standards with effective displays and promotions.
• Analyze sales data to identify trends and opportunities for improvement.

Skills

Customer focus

Sales leadership

People development

Cash & inventory management

Visual merchandising

SOP adherence

Communication

Multi-tasking

Job description

Role & responsibilities

• Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction.
• Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting.
• Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records.
• Ensure visual merchandising standards are met by implementing effective displays and promotions.
• Analyze sales data to identify trends and opportunities for improvement.

Area Activities expected tobe performed bya Lenskart Store Manager

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development (Attrition Control)
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Personal attributes & competencies

• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority