Retail Store Manager

Lenskart; NTR; On-site; INR 500,000 - 700,000; Full time

Job summary

Lenskart is seeking a Store Manager in India to lead daily store operations, optimize resource use, and ensure outstanding customer satisfaction. You will supervise the sales team, drive product knowledge, manage stock, and oversee visual merchandising to promote promotions and brand standards.

The role requires strong leadership, communication, and the ability to translate strategic goals into action on the shop floor, with a focus on driving sales and delivering a seamless customer experience.

Qualifications

• Ability to drive customer focus and satisfaction
• Strong leadership and people-management skills
• Excellent communication and active listening abilities
• Ability to multitask and organize priorities

Responsibilities

• Manage daily store operations ensuring efficient use of resources and high customer satisfaction
• Oversee sales team performance with guidance on product knowledge, customer service standards, and goal setting
• Conduct inventory tasks including ordering stock, receiving deliveries, and maintaining records
• Ensure visual merchandising standards by implementing displays and promotions
• Analyze sales data to identify trends and opportunities for improvement

Job description

Role & responsibilities

• Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction.
• Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting.
• Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records.
• Ensure visual merchandising standards are met by implementing effective displays and promotions.
• Analyze sales data to identify trends and opportunities for improvement.

Area Activities expected to be performed by a Lenskart Store Manager

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development (Attrition Control)
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Personal attributes & competencies

• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority