Retail Store Manager

Lenskart; Jalpaiguri; On-site; INR 400,000 - 700,000; Full time

Job summary

Lenskart is seeking a Store Manager in Jalpaiguri, West Bengal, to lead daily store operations and a sales team with a focus on customer satisfaction and performance metrics.

The role requires effective inventory management, merchandising execution, and data-driven decision-making to improve store results and customer experience.

Qualifications

• Excellent customer service and communication skills.
• Strong leadership and team management abilities.
• Analytical mindset for sales data interpretation.
• Ability to manage inventory and merchandising on a daily basis.
• Proactive and results-oriented with a customer-first approach.

Responsibilities

• Manage daily store operations to ensure efficient resource use and high customer satisfaction.
• Oversee sales team performance and provide guidance on product knowledge and customer service standards.
• Conduct inventory tasks including stock ordering, receiving deliveries, and accurate record-keeping.
• Ensure visual merchandising standards with effective displays and promotions.
• Analyze sales data to identify trends and opportunities for improvement.

Job description

Role & responsibilities

• Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction.
• Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting.
• Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records.
• Ensure visual merchandising standards are met by implementing effective displays and promotions.
• Analyze sales data to identify trends and opportunities for improvement.

Area Activities expected to be performed by a Lenskart Store Manager

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development (Attrition Control)
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Personal attributes & competencies

• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority