Reservation Executive

Ibis Styles; Panaji; On-site; INR 300,000 - 550,000; Full time

Job summary

Ibis Styles Goa is seeking a Reservation Executive to manage room reservations, maximize occupancy and revenue, and ensure guest satisfaction. You will work closely with teams to maintain accuracy and deliver exceptional service.

The role requires strong communication, proficiency in reservation systems, and the ability to forecast and report with attention to detail. A diploma in tourism or hospitality and 2+ years of experience are preferred.

Qualifications

• Diploma in Tourism or Hospitality Management required.
• Minimum 2 years experience in hospitality reservations.
• Strong English communication, both written and spoken.

Responsibilities

• Plan and coordinate room reservations to optimize occupancy and revenue.
• Implement selling techniques to maximize room sales.
• Prepare forecasts, reports, and statistics on a timely basis.
• Respond to inquiries and resolve issues efficiently.
• Maintain guest information and booking details in the database.
• Collaborate with departments to ensure smooth operations and guest satisfaction.
• Train and supervise reservation associates as needed.
• Ensure adherence to discounts and corporate rates.
• Monitor market trends to adjust reservation strategies.
• Assist in occupancy forecasts for annual budgets.
• Handle VIP reservations and special requests with care.

Skills

Communication skills

English fluency

Multitasking

Team player

Interpersonal skills

Attention to detail

Analytical skills

Education

Diploma in Tourism or Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Reservation systems

Hotel management software

Job description

Job Description

We are seeking a highly organized and customer-focused Reservation Executive to join our team. As a Reservation Executive, you will play a crucial role in managing room reservations, maximizing revenue, and ensuring exceptional guest satisfaction.

• Plan and coordinate room reservations to optimize occupancy and revenue
• Implement effective selling techniques and strategies to maximize room sales
• Prepare accurate forecasts, reports, and statistics on a timely basis
• Respond promptly to customer inquiries and resolve issues efficiently
• Maintain and update the corporate database with guest information and booking details
• Collaborate with other departments to ensure smooth operations and guest satisfaction
• Train and supervise reservation associates, delegating tasks as needed
• Ensure adherence to company policies regarding discounts and corporate rates
• Monitor and analyze market trends to adjust reservation strategies
• Assist in developing occupancy forecasts for annual budgets
• Handle VIP reservations and special requests with utmost care and attention

Qualifications

• Diploma in Tourism or Hospitality Management
• Minimum of 2 years of experience in a similar role within the hospitality industry
• Excellent verbal and written communication skills in English
• Proficiency in MS Excel, Word, and PowerPoint
• Strong knowledge of reservation systems and hotel management software
• Ability to work efficiently in a fast-paced, dynamic environment
• Exceptional customer service skills with a focus on guest satisfaction
• Analytical mindset with strong attention to detail
• Ability to multitask and prioritize effectively
• Team player with excellent interpersonal skills
• Knowledge of additional languages is a plus

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.