Reservation Executive

Rosetta Hospitality; Karnataka; On-site; INR 334,800 - 558,000; Full time

Job summary

Rosetta Hospitality in Karnataka is looking for a Reservations Manager to oversee all reservation requests and ensure a high level of service. Responsibilities include managing reservations, ensuring timely response to requests, and maintaining accurate records on the PMS system. The ideal candidate must possess excellent MS office skills, communication abilities, and knowledge of the PMS system. The position demands a determined personality, with a capability to work under pressure and a team-oriented mindset.

Qualifications

• Excellent MS office skills.
• Excellent communication & telephonic skills.
• Proper knowledge of PMS system.
• Ability to upsell and recommend wherever possible.

Responsibilities

• Ensure all reservation requests revert within 12 to 24 hours.
• Monitor room availability and ensure accurate information is updated.
• Manage reservations to maintain high occupancy and average daily rate.
• Process cancellations and no-shows according to policies.

Skills

Excellent MS office skills

Excellent communication & telephonic skills

Proper knowledge of PMS system

Ability to upsell

Job description

Specific Responsibilities:

• Ensure all the reservation requests are reverted within wwithin12 hours or latest by 24 hours of receiving.
• To keep all the relevant departments aware of the resort occupancy
• Have in-depth knowledge of our product and competitors
• Processes reservations through e-mails, telephone, or central reservation systems referrals, sales office, and travel agents
• Ensure reservation department andFront Office staff are constantly aware of availability, on-request, closed dates, high-demand dates, etc.
• Responds to all reservation requests and executes prompt and accurate information at all times
• Complete knowledge of the resort rates,promotions , amenities, facilities & services
• Attend all scheduled meetings as and when required
• Track and update all reservations picked up from all Online channels- resort website,OTA ,GDS , etc.
• Ensure accurate information is updated on the PMS
• Understand and enforce resort and company credit policies.
• Proper billing instructions, credit card auth, etc. are updated accurately
• All reservations are processed as per SOP within 12 hours of receiving the reservation query
• Processretentions , no-shows, and cancellations as per the resort policy and procedures
• Ensure all requests for amenities or transportation is updated on the PMS accurately. Details are shared with the concerned department and/or the third party.
• Monitor allTentative / Provisional /Waitlisted bookings entered on the system and follow up done for deposits/guarantee
• Keep records of room availability, rates, amendments, daily reservation pickup, rooms onbook , cancellations, no-shows, etc.
• Reconfirmation of all the reservations/groups as per SOP
• All reservation modifications are updated on thePMS immediately and accurately
• Manage reservation function to maintain the highest possible room occupancy and average daily rate throughsuggestive selling and recommendations from external yield or revenue management systems
• Check forecasting reports based on statistics codes (Market, Source, Rate Code, etc.), reservations which are wrongly tagged should be amended
• Ensure deposit payment is taken in advance for all pay at resort reservations e.g., Direct reservation, OTA's (Booking.com, Expedia, etc.) Or as per the SOP

Job Specification

Knowledge & Skills:

• Excellent MS office skills
• Excellent communication & telephonic skills
• Proper knowledge of PMS system
• Ability to upsell, recommend wherever possible.

Disposition /Personality:

• Determined & Enthusiastic
• Team Player
• Self-motivated
• Ability to perform effectively when there are pressure peaks