Reservation Executive

DuoJobs; Wayanad District; On-site; INR 180,000 - 240,000; Full time

Job summary

DuoJobs in Wayanad, Kerala is seeking a Reservation Executive to manage hotel bookings, handle guest enquiries, and coordinate reservation activities. You will convert enquiries into confirmed reservations while maintaining accurate records and delivering excellent customer service.

The role requires good communication, basic IT skills, and familiarity with hotel reservation software. On-site work in a hospitality environment with coordination across front office and related teams.

Qualifications

• Experience in hotel reservations or customer service is preferred.
• Strong communication and telephone-handling skills.
• Basic computer knowledge and proficiency in MS Office.
• Knowledge of hotel reservation software is an advantage.

Responsibilities

• Handle guest enquiries via phone, email, and online channels.
• Manage room bookings, confirmations, cancellations, and amendments.
• Provide information on room categories, facilities, packages, tariffs, and availability.
• Follow up with potential guests to convert enquiries into bookings.
• Maintain accurate reservation records and update booking systems.
• Coordinate with front office and other departments to ensure smooth guest arrangements.
• Handle special requests and resolve booking-related queries.
• Prepare daily reservation reports and booking documentation.
• Support sales activities to improve occupancy and revenue.

Skills

Customer service

Communication skills

Telephone handling

Coordination

Education

Diploma in Hotel Management

Tools

MS Office

Hotel reservation software

Job description

Job Description

Industry: Hospitality / Hotels / Resorts / Tourism
Location: Wayanad, Kerala, India
Job Type: Full-Time

We are looking for a customer-focused Reservation Executive to manage hotel and resort bookings, handle guest enquiries, and coordinate reservation activities. The candidate will be responsible for converting booking enquiries into confirmed reservations while ensuring accurate booking records and excellent customer service.

Key Responsibilities

• Handle guest enquiries through phone calls, emails, and online communication channels.
• Manage room bookings, reservation confirmations, cancellations, and amendments.
• Provide information about room categories, facilities, packages, tariffs, and availability.
• Follow up with potential guests and convert enquiries into confirmed bookings.
• Maintain accurate reservation records and update booking systems.
• Coordinate with front office and other departments to ensure smooth guest arrangements.
• Handle special requests and resolve booking-related queries.
• Prepare daily reservation reports and maintain booking documentation.
• Support sales activities to improve occupancy and reservation revenue.

Requirements

• Qualification in Hotel Management, Hospitality, Travel and Tourism, or a related field is an advantage.
• Experience in hotel reservations or customer service is preferred.
• Good communication and telephone-handling skills.
• Basic computer knowledge and proficiency in MS Office.
• Strong coordination, follow‑up, and organizational skills.
• Knowledge of hotel reservation software is an advantage.