Hotel Executive

Global E Travel Solutions; India; On-site; INR 350,000 - 700,000; Full time

Job summary

Global E Travel Solutions is seeking a proactive Hotel Executive to manage domestic and international hotel reservations, negotiate rates, and coordinate with suppliers and portals to ensure seamless bookings.

The role covers corporate, individual and group travel, with emphasis on competitive pricing, accuracy and timely confirmations. Ideal candidates will have 2–5 years in hotel reservations and strong portal experience.

Qualifications

• Graduate in Travel & Hospitality or related field.
• 2–5 years of experience in hotel reservations or travel agency operations.
• Hands-on experience with B2B hotel booking portals and reservation platforms.
• Knowledge of domestic and international hotel markets.
• Experience in hotel rate negotiation and supplier management.
• Proficient in MS Excel and email correspondence.
• Strong communication, coordination and negotiation skills.
• Understanding of hotel booking, cancellation, amendment and refund policies.

Responsibilities

• Handle domestic and international hotel reservations for corporate, individual and group travellers.
• Check hotel availability, room categories, rates and booking terms as per client requirements.
• Process hotel bookings, amendments, cancellations, refunds and confirmation vouchers.
• Coordinate with hotels, hotel chains, DMCs, bed banks and other suppliers.
• Negotiate competitive hotel rates, corporate rates and special offers to maximise profitability.
• Work on B2B hotel booking portals such as Hotelbeds, RateHawk, Expedia TAAP, Booking.com, Agoda and TBO Holidays.
• Compare hotel rates across different platforms and identify cost-effective booking options.
• Prepare hotel quotations and proposals based on client budgets and preferences.
• Coordinate with air ticketing and holiday teams for complete travel arrangements.
• Verify hotel invoices, track supplier payments, refunds and outstanding balances.
• Resolve customer queries related to hotel bookings, cancellations, overbooking and check-in issues.
• Maintain accurate booking records, supplier databases and reservation documentation.

Skills

Hotel reservations

Supplier management

Rate negotiation

B2B portals

MS Excel

Email communication

Communication

Coordination

Education

Graduate in Travel & Hospitality

Tools

Hotelbeds

RateHawk

Expedia TAAP

Booking.com

Agoda

TBO Holidays

Job description

We are looking for a proactive and detail-oriented Hotel Executive to manage domestic and international hotel reservations, supplier coordination, rate negotiations and booking operations. The candidate should have experience working with hotel booking portals, travel agency operations and hotel suppliers, ensuring competitive pricing and seamless booking experiences for clients.

Key Responsibilities:

• Handle domestic and international hotel reservations for corporate, individual and group travellers.
• Check hotel availability, room categories, rates and booking terms as per client requirements.
• Process hotel bookings, amendments, cancellations, refunds and confirmation vouchers.
• Coordinate with hotels, hotel chains, DMCs, bed banks and other suppliers.
• Negotiate competitive hotel rates, corporate rates and special offers to maximise profitability.
• Work on B2B hotel booking portals such as Hotelbeds, RateHawk, Expedia TAAP, Booking.com, Agoda and TBO Holidays.
• Compare hotel rates across different platforms and identify cost-effective booking options.
• Prepare hotel quotations and proposals based on client budgets and preferences.
• Coordinate with air ticketing and holiday teams for complete travel arrangements.
• Verify hotel invoices, track supplier payments, refunds and outstanding balances.
• Resolve customer queries related to hotel bookings, cancellations, overbooking and check-in issues.
• Maintain accurate booking records, supplier databases and reservation documentation.

Required Skills & Qualifications:

• Graduate in Travel & Tourism, Hospitality or any related field.
• 2 - 5 years of experience in hotel reservations, hotel booking or travel agency operations.
• Hands-on experience with B2B hotel booking portals and reservation platforms.
• Knowledge of domestic and international hotel markets.
• Experience in hotel rate negotiation and supplier management.
• Good communication, coordination and negotiation skills.
• Proficiency in MS Excel and email correspondence.
• Understanding of hotel booking, cancellation, amendment and refund policies.
• Ability to manage multiple bookings and work within deadlines.

Preferred Candidate Profile:

Candidates with experience in IATA travel agencies, travel companies, tour operators, hotel reservation departments or B2B travel operations will be preferred.