Reservation Executive

Big Travels; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading destination management company in Bengaluru is looking for a full-time Reservation Executive. You will be responsible for managing customer reservations, addressing inquiries, and promoting travel packages. The ideal candidate possesses strong communication skills, customer service experience, and knowledge of reservation systems. This role demands multitasking and teamwork in a busy environment. Join a passionate team dedicated to providing exceptional travel experiences.

Qualifications

• Excellent interpersonal skills for customer interactions.
• Experience in the travel or hospitality industry is preferred.
• Efficient handling of customer inquiries and reservations.

Responsibilities

• Manage customer reservations and inquiries effectively.
• Promote travel packages to enhance customer satisfaction.
• Coordinate with relevant teams to support sales targets.

Skills

Strong Communication

Customer Service

Sales Skills

Multitasking

Tools

MS Office

Travel Software

Job description

Big Travels is a premier destination management company with over 18 years of industry leadership. Renowned for redefining transportation excellence, the company is dedicated to providing superior travel experiences. Big Travels is committed to delivering high-quality services and fostering memorable customer journeys. Join a team that thrives on a strong track record of success and a passion for exceeding expectations.

Role Description

This is a full-time Reservation Executive role, based on-site in Bengaluru. The Reservation Executive will be responsible for managing customer reservations, addressing customer inquiries, ensuring customer satisfaction, and providing excellent service. The role also involves promoting travel packages and upsell opportunities to enhance customer satisfaction and support sales targets. Efficient coordination with relevant teams is a core aspect of this position.

Qualifications

• Strong Communication and interpersonal skills to effectively interact with customers and team members.
• Expertise in Customer Satisfaction and Customer Service to address customer needs and ensure a seamless experience.
• Knowledge of Reservations and booking systems to manage and handle travel requests.
• Sales skills to actively promote travel packages and generate revenue opportunities.
• Ability to multitask, work in a team environment, and efficiently handle high-pressure situations.
• Previous experience in the travel or hospitality industry is a plus.
• Proficiency in MS Office and familiarity with travel software is beneficial.
• Timmings: 9am to 7pm
• Working days: 6days working [Weekday off]

If you feel you are the right candidate, do share your updated CV to [e-mail] and contact number 6364832961.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries: Transportation, Logistics, Supply Chain and Storage