Reservation Coordinator

Hilton Hotels; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Hilton Hotels in Delhi seeks a Reservations Coordinator to deliver warmth and efficiency in managing enquiries and converting them into bookings. You will collaborate with Reservations, Groups, and other departments, maintain data integrity, and maximize room revenue while delivering memorable guest experiences.

You will support frontline operations, handle high-volume enquiries, and contribute to overall profitability through accurate reservations and proactive selling.

Qualifications

• Strong interpersonal, verbal and written communication with a warm, professional demeanor.
• Proven organizational and administrative abilities with excellent time management.
• Ability to multitask, stay detail-oriented and deliver high-quality work under pressure.
• Self-motivated and adaptable, able to work independently and as part of a team.
• Proficiency in hotel systems (OnQ, Delphi) and Microsoft Office applications.
• Prior hospitality experience and fluency in English is advantageous.

Responsibilities

• Warmth and hospitality: deliver genuine, welcoming service reflecting Hilton standards.
• Team and stakeholder collaboration across Reservations, Groups and departments.
• Client and guest relations: build and maintain relationships with VIPs and corporate clients.
• System and product knowledge: be proficient in OnQ PM, Delphi FDC, The Lobby.
• Operational accuracy: process reservations, maintain data integrity, support front office duties.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Time management

Multitasking

Self-motivation

Hotel systems proficiency

English fluency (adv)

Tools

OnQ

Delphi

The Lobby

Microsoft Office

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! You will maximise revenue by actively converting enquiries into confirmed bookings, ensuring profitability for the Hotel. You will develop and maintain key relationships with new and repeat guests, as well as the key internal stakeholder team, specifically the entire Commercial and Front Office teams. As a Reservations Coordinator , you re not just helping manage the hotel s reservations operations - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Strong interpersonal, verbal, and written communication skills with a warm, professional demeanor.
• Proven organizational and administrative abilities, with excellent time management.
• Ability to multitask, stay detail-oriented, and deliver high-quality work under pressure.
• Self-motivated and adaptable, able to work independently and as part of a team.
• Proficiency in hotel systems (e. g. , OnQ, Delphi) and Microsoft Office applications.
• Prior hospitality experience and fluency in English (for translation tasks) are advantageous.

Here s what you ll do during a typical day:

• Warmth & Hospitality: Deliver genuine, welcoming service that reflects our commitment to being the most hospitable company in the world.
• Team & Stakeholder Collaboration: Foster strong communication and teamwork across Reservations, Groups, and all departments to ensure smooth operations.
• Client & Guest Relations: Build and maintain effective relationships with VIPs, loyalty members, corporate clients, and internal teams, ensuring exceptional service.
• System & Product Knowledge: Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby, while maintaining strong knowledge of hotel offerings and local area.
• Operational Accuracy: Accurately process reservations, maintain data integrity, and support occasional front office duties as needed.
• Service & Commercial Focus: Maximize room revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement.