Reservation Executive

Accorhotel; Pune District; On-site; INR 400,000 - 640,000; Full time

Job summary

Accorhotel in Pune, India, invites an experienced Reservation Specialist to manage luxury hotel bookings across phone, email, and web channels. You will maintain guest profiles, upsell with brand knowledge, and collaborate with Front Office, Sales, and Revenue teams to optimize inventory and revenue.

The role requires 3+ years in a luxury hotel setting, strong English communication, and proficiency with Opera PMS and CRM systems. Flexibility for shifts and weekends is expected.

Qualifications

• Excellent verbal and written communication skills in English.
• Highly detail-oriented with strong organizational, planning, and multitasking skills.
• Guest-focused, sales-driven mindset with a polished, professional, and warm service approach.
• Ability to work effectively under pressure while maintaining accuracy and professionalism.
• Flexibility to work shifts, including weekends and public holidays.

Responsibilities

• Manage all reservation requests via phone, email, and online channels in a timely, professional, and brand-aligned manner.
• Ensure reservations are accurately created, updated, and maintained with complete guest profiles, preferences and special requests.
• Maintain up-to-date knowledge of room categories, rates, packages, promotions, and hotel services.
• Upsell and cross-sell in line with revenue objectives using strong product and brand knowledge.
• Collaborate with Front Office, Sales, and Revenue Management to optimize inventory and maximize revenue.
• Adhere to payments, cancellations, amendments, and data protection policies.
• Personalize reservations to deliver a bespoke luxury experience.
• Handle VIP, corporate, and special-request reservations with confidentiality and care.
• Prepare and submit daily, weekly, and monthly reservation reports.
• Build relationships with travel agents, corporate partners, and internal departments.
• Participate in trainings and contribute to continuous improvement of service standards.

Skills

English communication

Detail-oriented

Organizational skills

Multitasking

Sales-driven mindset

Tools

Opera PMS

CRM systems

Online booking channels

Job description

• Job Type: Permanent
• Job Schedule: Full-Time

Job Description

• Manage all individual and group reservation requests through phone, email, and online channels in a timely, professional, and brand-aligned manner,
• Ensure all reservations are accurately created, updated, and maintained in the system with complete guest profiles, preferences, and special requests,
• Maintain up-to-date knowledge of room categories, rates, packages, promotions, and hotel services,
• Demonstrate strong product and brand knowledge to effectively upsell and cross-sell in line with revenue objectives,
• Work closely with Front Office, Sales, and Revenue Management teams to optimize inventory utilization and maximize revenue opportunities,
• Adhere strictly to company policies and procedures regarding payments, cancellations, amendments, and data protection,
• Anticipate guest needs and personalize reservations to deliver a bespoke luxury experience,
• Handle VIP, corporate, and special request reservations with the highest level of attention, confidentiality, and care,
• Prepare and submit daily, weekly, and monthly reservation reports as required,
• Build and maintain strong professional relationships with travel agents, corporate partners, and internal departments,
• Actively participate in trainings and contribute to continuous improvement of service standards and reservation processes.

Qualifications

• Minimum 3 years of experience in a similar role within a luxury or 5-star hotel environment,
• Excellent verbal and written communication skills in English (additional languages are an asset),
• Strong working knowledge of Opera PMS, CRM systems, and online booking channels,
• Highly detail-oriented with strong organizational, planning, and multitasking skills,
• Guest-focused, sales-driven mindset with a polished, professional, and warm service approach,
• Ability to work effectively under pressure while maintaining accuracy and professionalism,
• Flexibility to work shifts, including weekends and public holidays.