Reservation Executive

Accor; New Delhi; On-site; INR 400,000 - 700,000; Full time

Job summary

Accor in Delhi seeks an Operations professional in a permanent full-time role within Sales & Marketing. You will manage guest folios, ensure accurate occupancy data, and track corporate accounts to monitor business volume.

You will also assist in occupancy forecasting, support the team, and resolve customer queries promptly to drive satisfaction in a high-pressure hospitality environment.

Qualifications

• Strong leadership, interpersonal and training skills.
• Good communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.

Responsibilities

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability.
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.
• Assist in the development of occupancy forecasts for the annual budget.
• Handle additional responsibilities as and when delegated by the Management.
• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Skills

Leadership

Interpersonal skills

Training skills

Communication

Customer service

Multi-tasking

Stress management

Education

Degree or diploma in Hotel management

Job description

Job Description:

Company Description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

Operational

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.

Business plan /Analysis

• Assist in the development of occupancy forecasts for the annual budget.
• Handle additional responsibilities as and when delegated by the Management.

Team Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Qualifications

Degree or diploma in Hotel management

Additional Information

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations

• Job-Category: Sales & Marketing
• Job Type: Permanent
• Job Schedule: Full-Time

Requirements: