Reservation Executive

Ethos HR; Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Ethos HR in Ahmedabad is seeking a reservations associate to handle inbound and outbound calls, assist guests with reservations, explain room categories, pricing, and offers, and coordinate with guests to understand their requirements.

The role involves maintaining reservation records, following up on inquiries, delivering excellent customer service, and ensuring clear communication with guests. Basic computer and email skills are preferred.

Qualifications

• Good communication and convincing skills.
• Customer service or reservation experience preferred.
• Ability to manage multiple inquiries efficiently.
• Basic computer knowledge and email handling skills.

Responsibilities

• Handle inbound and outbound calls professionally.
• Assist guests with reservations and booking inquiries.
• Explain room categories, packages, pricing, and offers.
• Coordinate with guests to understand their requirements.
• Maintain reservation records and follow up on booking inquiries.
• Deliver excellent customer service and support.
• Ensure clear and effective communication with guests.

Skills

Communication skills

Convincing skills

Customer service experience

Reservation experience

Multi-tasking

Email handling

Basic computer knowledge

Job description

Key Responsibilities:

• Handle inbound and outbound calls professionally.
• Assist guests with reservations and booking inquiries.
• Explain room categories, packages, pricing, and offers.
• Coordinate with guests to understand their requirements.
• Maintain reservation records and follow up on booking inquiries.
• Deliver excellent customer service and support.
• Ensure clear and effective communication with guests.

Requirements:

• Experience: 1 to 3 Years
• Good communication and convincing skills.
• Customer service or reservation experience preferred.
• Ability to manage multiple inquiries efficiently.
• Basic computer knowledge and email handling skills.