Reservation Executive

Eagleton The Golf Resort; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Eagleton The Golf Resort in Bengaluru seeks a Reservation Executive to manage inquiries, bookings, and changes across phone, email, and OTAs. You will coordinate with sales, front office, and housekeeping to ensure guest satisfaction and accurate reservation records.

Responsibilities include monitoring inventory, upselling rooms and packages, and generating reports on occupancy and forecasts. Prior experience with PMS/CRS systems and RMS/IDS knowledge is highly valued.

Qualifications

• Graduate in Hotel Management, Travel & Tourism, Business Administration, or related field.
• 26 years of experience in reservations (hotel, airline, travel agency, or related industry).
• Prior experience with major PMS/CRS/GDS systems preferred.

Responsibilities

• Handle reservation inquiries via phone, email, and online booking platforms/OTAs
• Process bookings, modifications, and cancellations accurately in the system (PMS/CRS)
• Confirm reservations and send confirmation details to guests/clients
• Coordinate with sales, front office, and housekeeping teams for smooth guest experience
• Monitor room/seat/ticket inventory and availability across all channels
• Upsell rooms, packages, or services to maximize revenue
• Maintain accurate records of reservations, rates, and guest preferences
• Handle group bookings, corporate accounts, and travel agent reservations
• Resolve booking discrepancies, overbookings, or guest complaints promptly
• Prepare daily/weekly reports on reservation status, occupancy, and forecasts
• Ensure rate parity across OTAs, website, and other distribution channels
• Follow up on pending reservations, deposits, and payment confirmations
• Stay updated on rates, packages, promotions, and company policies

Skills

Communication

PMS/CRS systems

MS Office

Attention to detail

Upselling

Multitasking

Customer service

Revenue management basics

Education

Hotel Management

Travel & Tourism

Business Administration

Job description

Key Responsibilities

• Handle reservation inquiries via phone, email, and online booking platforms/OTAs
• Process bookings, modifications, and cancellations accurately in the system (PMS/CRS)
• Confirm reservations and send confirmation details to guests/clients
• Coordinate with sales, front office, and housekeeping teams for smooth guest experience
• Monitor room/seat/ticket inventory and availability across all channels
• Upsell rooms, packages, or services to maximize revenue
• Maintain accurate records of reservations, rates, and guest preferences
• Handle group bookings, corporate accounts, and travel agent reservations
• Resolve booking discrepancies, overbookings, or guest complaints promptly
• Prepare daily/weekly reports on reservation status, occupancy, and forecasts
• Ensure rate parity across OTAs, website, and other distribution channels
• Follow up on pending reservations, deposits, and payment confirmations
• Stay updated on rates, packages, promotions, and company policies

Required Skills

• Excellent verbal and written communication skills
• Strong knowledge of reservation systems/PMS (e.g., Opera, IDS, RMS) and OTAs (Booking.com, Expedia, MakeMyTrip, etc.)
• Proficiency in MS Office (Excel, Outlook)
• Strong attention to detail and accuracy
• Good negotiation and upselling skills
• Ability to multitask and work under pressure
• Customer-service orientation with a problem-solving attitude
• Knowledge of revenue management basics is a plus

Qualifications

• Graduate in Hotel Management, Travel & Tourism, Business Administration, or related field
• 26 years of experience in reservations (hotel, airline, travel agency, or related industry)
• Prior experience with major PMS/CRS/GDS systems preferred