Guest Relationship Executive

Closing Circles; Jaipur; On-site; INR 180,000 - 260,000; Full time

Job summary

Closing Circles in Jaipur seeks a Guest Services Associate to welcome guests, answer queries, and coordinate service across departments. You will maintain guest records, handle check-in/check-out as applicable, and strive to uphold high standards of service.

We value professional grooming, excellent communication, and the ability to work in a fast-paced environment to ensure guest satisfaction and timely resolutions.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong customer service and relationship management.
• Solid problem-solving skills and initiative.
• Professional grooming and etiquette.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Welcome and assist guests professionally.
• Handle guest queries, requests, and complaints.
• Coordinate check-in/check-out or guest-service activities as applicable.
• Maintain guest records and service documentation.
• Coordinate with housekeeping, operations, food & beverage, and other departments.
• Follow up on guest requests to ensure timely resolution.
• Collect guest feedback and communicate improvement areas to management.
• Maintain high standards of customer service and guest satisfaction.
• Support guest engagement and relationship-building initiatives.

Skills

Communication skills

Customer service

Relationship management

Problem solving

Fast-paced work

Job description

Key Responsibilities

• Welcome and assist guests professionally.
• Handle guest queries, requests, and complaints.
• Coordinate check-in/check-out or guest-service activities as applicable.
• Maintain guest records and service documentation.
• Coordinate with housekeeping, operations, food & beverage, and other departments.
• Follow up on guest requests to ensure timely resolution.
• Collect guest feedback and communicate improvement areas to management.
• Maintain high standards of customer service and guest satisfaction.
• Support guest engagement and relationship-building initiatives.

Required Skills

• Excellent communication and interpersonal skills.
• Customer service and relationship management.
• Problem-solving abilities.
• Professional grooming and etiquette.
• Ability to work in a fast-paced environment.