Customer Relationship Executive

Famjam Hospitality; Jaipur; On-site; INR 150,000 - 210,000; Full time

Job summary

Famjam Hospitality in Jaipur is seeking a proactive receptionist to manage front desk operations, greet guests, and ensure smooth service at the reception.

You will handle inquiries via calls, WhatsApp, and walk-ins, convert leads into bookings, and maintain accurate customer records while delivering excellent client support to every guest. You will coordinate with the sales team to maximize occupancy and respond promptly to guest needs with a professional demeanor.

Qualifications

• Excellent communication and interpersonal skills.
• Proficient with basic computer applications.
• Customer-focused with a professional presentation.

Responsibilities

• Handle front desk and reception duties.
• Attend and manage customer inquiries via calls, WhatsApp, and walk-ins.
• Convert leads into bookings/sales.
• Maintain customer records and provide strong client support.

Skills

Good communication

Interpersonal skills

Basic computer knowledge

Freshers welcome

Job description

Role & responsibilities

• Handle front desk and reception duties
• Attend and manage customer inquiries (calls, WhatsApp, and walk-ins)
• Convert leads into bookings/sales
• Maintain customer records and provide excellent client support

Preferred candidate profile

• Good communication and interpersonal skills
• Basic computer knowledge
• Confident, well-presented, and customer-focused
• Prior experience in reception or sales is preferred (Freshers with good communication skills may also apply)