Reservation Associate

Vision Staffing Solutions Dehradun; Gurugram District; On-site; INR 250,000 - 390,000; Full time

Job summary

Vision Staffing Solutions Dehradun is seeking a hotel reservations coordinator to handle enquiries via calls and other channels. You will assist guests with bookings, check availability and rates, process cancellations and amendments, and respond to related questions.

Strong communication, customer-handling, and sales focus are essential, along with flexibility for rotational shifts. This role suits proactive individuals in a fast-paced hotel environment.

Qualifications

• Excellent verbal and written communication skills.
• Good customer-handling and interpersonal skills.
• Strong sales orientation and ability to achieve targets.
• Comfortable working in rotational shifts.

Responsibilities

• Handle hotel reservation enquiries through calls and other communication channels.
• Assist guests with room bookings, availability, rates, cancellations, amendments and related queries.
• Understand guest requirements and recommend suitable room types.

Skills

Excellent verbal & written comms

Customer-handling

Interpersonal skills

Sales orientation

Job description

Handle hotel reservation enquiries through calls and other communication channels. Assist guests with room bookings, availability, rates, cancellations, amendments, and related queries. Understand guest requirements and recommend suitable room types.

Required Candidate profile

• Excellent verbal and written communication skills.


• Good customer-handling and interpersonal skills.


• Strong sales orientation and ability to achieve targets.


• Comfortable working in rotational shifts