Guest Relationship Executive

J P Creators; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

J P Creators in Bengaluru is seeking a hospitality professional to oversee guest services at the property. You will manage check-in/check-out, handle inquiries, and ensure a seamless guest experience.

The role includes coordinating with housekeeping, maintenance, front desk, and vendors, while maintaining a friendly, professional demeanor and ensuring safety and cleanliness across apartments and common areas.

Qualifications

• Excellent communication and people skills are essential.
• Experience in hospitality industry is preferred.
• Basic computer knowledge is required for day-to-day operations.

Responsibilities

• Ensure high-quality guest experience from check-in to check-out.
• Handle guest complaints and resolve issues promptly.
• Maintain a professional and friendly demeanor with guests.
• Manage bookings, inquiries, and special requests.
• Oversee day-to-day operations including housekeeping, maintenance, and front desk.
• Ensure cleanliness, safety, and functionality of apartments and common areas.
• Implement and monitor standard operating procedures (SOPs).
• Coordinate with vendors and service providers for repairs and supplies.

Skills

Good communication

People handling

Hospitality industry experience

Tools

Basic computer knowledge

Job description

Role & responsibilities

• Ensure high-quality guest experience from check-in to check-out.
• Handle guest complaints and resolve issues promptly.
• Maintain a professional and friendly demeanor with guests.
• Manage bookings, inquiries, and special requests.
• Oversee day-to-day operations including housekeeping, maintenance, and front desk.
• Ensure cleanliness, safety, and functionality of apartments and common areas.
• Implement and monitor standard operating procedures (SOPs).
• Coordinate with vendors and service providers for repairs and supplies.

Preferred candidate profile

Candidate with good communication, people handling capabilities, and experienced in Hospitality industries.

Age: 21-35 years:

Technical / Professional: Good Communication and basic Computer Knowledge