Reservation Executive

Stellar Talent Hr Consultancy Chennai; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

Stellar Talent Hr Consultancy Chennai is seeking a hospitality professional to manage hotel and villa reservations, cancellations, and guest communications. The role emphasizes prompt responses about room availability, check-in/check-out, and special requests to ensure a seamless guest experience.

The ideal candidate has 1-2 years in hospitality, solid knowledge of hotel operations, and excellent communication.

Qualifications

• 1-2 years of experience in hospitality industry or related field.
• Strong knowledge of hotel operations, policies, and procedures.
• Excellent communication skills with ability to handle multiple conversations simultaneously.

Responsibilities

• Manage hotel/ Villa reservations, cancellations, and modifications in a timely and efficient manner.
• Provide exceptional guest relations by ensuring prompt communication with guests regarding room availability, check-in/check-out procedures, and special requests.
• Coordinate with housekeeping staff to ensure rooms are cleaned and prepared for occupancy according to guest preferences.

Skills

Guest relations

Communication skills

Multitasking

Job description

Roles and Responsibilities :

• Manage hotel/ Villa reservations, cancellations, and modifications in a timely and efficient manner.
• Provide exceptional guest relations by ensuring prompt communication with guests regarding room availability, check-in/check-out procedures, and special requests.
• Coordinate with housekeeping staff to ensure rooms are cleaned and prepared for occupancy according to guest preferences.
• Maintain accurate records of all transactions, including bookings, cancellations, and refunds.

Job Requirements :

• 1-2 years of experience in hospitality industry or related field.
• Strong knowledge of hotel operations, policies, and procedures.
• Excellent communication skills with ability to handle multiple conversations simultaneously.