RELATIONSHIP OFFICER

PeopleStrong; Kakinada; On-site; INR 300,000 - 600,000; Full time

Job summary

SULB Muthoot Fincorp in India seeks a proactive sales professional to drive customer acquisition and build a strong referral partner network for Micro LAP and gold-backed secured loans (Suvarna). The role focuses on market development, lead generation, and end-to-end loan support with doorstep service.

You will engage in cold calling, daily sales activities, and nurture relationships with partners while ensuring compliance with company policies and processes.

Qualifications

• Strong presentation and communication abilities.
• Ability to build relationships with partners and stakeholders.
• Knowledge of processes and how to navigate them.
• Experience in cross-selling and upselling products.
• Proven track record in business development.
• Clear communication in local language and English.

Responsibilities

• Deliver on Customer Acquisition through business development.
• Find new micro markets and empanel referral partners to scale up Micro LAP business & Gold-backed secured loans (Suvarna).
• Work in the area assigned by the Branch Business Manager and generate leads.
• Cold calling to potential customers to generate business.
• Make daily sales calls as per plan submitted to BBM.
• Develop and nurture relationships with referral partners / connectors.
• Manage the customer journey through sales, process and product championships to activate partners for new business.
• Provide doorstep service to customers at residence or office.
• Learn organizational policies and source files as per policy.
• Act as the Eyes & Ears of the organization for new opportunities, reporting to BBM.
• Support customers in end-to-end loan processing.
• Bridge between customers and the branch.
• Responsible for soft bucket collections, early mortality and 12 MOB fresh sourcing.
• Cross-sell insurance to loan customers to safeguard property, health & life.
• Be the face of SULB Muthoot Fincorp for the area assigned.

Skills

Strong presentation

Stakeholder management

Process knowledge

Cross selling upselling

Business development

Communication skills

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English