RELATIONSHIP OFFICER

Muthoot Fincorp Ltd.; Vizianagaram; On-site; INR 300,000 - 600,000; Full time

Job summary

PeopleStrong delivers in Vizianagaram area by identifying micro markets and empaneling high-quality referral partners to scale Micro LAP and gold-backed secured loans (Suvarna). You will generate leads, cold call customers, and manage daily sales calls to build a robust customer network.

As the primary liaison, you will nurture relationships, activate referral partners, provide end-to-end loan processing support, and cross-sell insurance where appropriate in local language and English.

Qualifications

• Strong presentation skills.
• Relationship Building & Stakeholder Management.
• Process Knowledge/ Orientation.
• Cross Selling / Upselling Skills.
• Business Development.
• Communication Skills – Proficiency in local language and English.

Responsibilities

• Identify new micro markets and empanel referral partners to scale Micro LAP and gold-backed loans.
• Generate leads in the assigned area and perform daily sales calls.
• Cold call potential customers to generate business and activate referral partners.
• Provide end-to-end support for loan processing and customer journey.
• Act as the face of the organization in the assigned area and cross-sell insurance where applicable.
• Maintain relationships with partners and learn organization policies; support branch management.
• Serve as liaison between customers and the branch for smooth operations.

Skills

Strong presentation skills

Relationship Building

Stakeholder management

Process knowledge

Cross selling

Upselling

Business development

Communication skills

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English