RELATIONSHIP MANAGER

PeopleStrong; Chittoor; On-site; INR 250,000 - 450,000; Full time

Job summary

PeopleStrong is seeking a field-based sales professional in the Andhra Pradesh region to drive micro LAP and gold-backed loan opportunities. You will identify new micro markets, onboard referral partners, and manage the end-to-end customer journey from lead to loan processing.

Role requires strong communication in local language and English, relationship management, and the ability to cold call and close deals with doorstep service where needed.

Qualifications

• Strong presentation skills.
• Relationship Building & Stakeholder Management.
• Cross Selling / Upselling skills.
• Business development mindset and field sales drive.
• Excellent communication in local language and English.

Responsibilities

• Find new micro markets and empanel good quality referral partners to scale Micro LAP business and Gold-backed secured loans.
• Work in the area assigned by Branch Business Manager to generate leads.
• Cold calling to potential customer base to generate business.
• Daily sales calls as per the plan submitted to BBM.
• Develop and nurture relationships with referral partners.
• Manage the customer journey and activate referral partners for new business.
• Provide doorstep service to customers at residence or office.
• Learn company policies and source files as per policy.
• Act as the Eyes & Ears of the organization in the market and share opportunities with branch manager.
• Support customers in end-to-end loan processing.
• Serve as bridge between customers and the branch.
• Handle soft bucket collections, early moratoriums and sourcing activities.
• Cross-sell insurance to loan customers.

Skills

Presentation skills

Relationship management

Cross selling

Business development

Communication skills

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English