Relationship Manager / Sales Executive

Grihum Housing Finance; Warangal; On-site; INR 350,000 - 600,000; Full time

Job summary

Grihum Housing Finance in India seeks a customer-focused professional to understand client needs, map plans, and cultivate durable relationships with key staff in client companies. You will drive service quality and nurture partnerships to support growth.

Responsibilities include swift complaint resolution, identifying upsell opportunities for the sales team, promoting strong sales and customer service processes, and aiming to retain customers by renewals and competitive knowledge.

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Job description

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors