Relationship Manager / Sales Executive

Grihum Housing Finance; Nizamabad District; On-site; INR 250,000 - 500,000; Full time

Job summary

Grihum Housing Finance in India seeks a proactive Customer Relations professional to understand client needs and develop tailored plans. You will identify key contacts in client companies to build profitable relationships and resolve issues promptly.

You will also forward upsell opportunities to the sales team, promote high-quality service processes, work to retain customers and renew contracts, and study competitors to improve our offerings.

Qualifications

• Experience in customer service or sales preferred.
• Strong communication and relationship-building abilities.
• Ability to understand customer needs and plan actions.

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Job description

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors