Relationship Manager / Sales Executive

Grihum Housing Finance; Salem; On-site; INR 200,000 - 260,000; Full time

Job summary

Grihum Housing Finance in Salem, Tamil Nadu is seeking a customer relationship professional to understand customer needs, identify client stakeholders, resolve complaints, and promote upsell and cross-sell opportunities to the sales team.

The role focuses on delivering high-quality sales and customer service processes, preserving customers, renewing contracts, and expanding the client base by approaching potential customers and monitoring competitive activity.

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Job description

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors