Relationship Manager/ Sales Executive

Grihum Housing Finance; Tumakuru; On-site; INR 350,000 - 500,000; Full time

Job summary

Grihum Housing Finance in Tumakuru, Karnataka seeks a customer-focused professional to strengthen client relationships and drive service excellence. The role emphasizes understanding customer needs, cultivating profitable client relationships, and resolving issues promptly to enhance satisfaction.

Key responsibilities include identifying upsell opportunities with the sales team, promoting high-quality processes, and working to retain customers and renew contracts in a competitive market.

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Job description

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors