Relationship Manager / Sales Executive

Grihum Housing Finance; Chengalpattu; On-site; INR 300,000 - 540,000; Full time

Job summary

Grihum Housing Finance is seeking a customer relationship professional in Tamil Nadu to understand client needs, cultivate profitable relationships, and resolve complaints. You will coordinate with the sales team to upsell services, promote high-quality processes, and work toward long-term contract renewals.

The role emphasizes proactive outreach, customer-first service, and market awareness to maintain competitive advantage within the housing finance space.

Qualifications

• Strong relationship-building and interpersonal skills.
• Excellent communication and negotiation abilities.
• Ability to understand customer needs and provide tailored solutions.
• Competitor awareness and market trend sensitivity.

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Skills

Relationship building

Communication

Problem solving

Negotiation

Market awareness

Job description

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors