Relationship Manager / Sales Executive

Grihum Housing Finance; Karur; On-site; INR 350,000 - 520,000; Full time

Job summary

Grihum Housing Finance in Tamil Nadu seeks a proactive relationship executive to understand customer needs, build plans, and cultivate profitable ties with client companies. You will identify key staff, resolve complaints quickly, and forward upselling opportunities to the sales team to drive growth.

The role emphasizes high-quality sales, service processes, customer retention, and contract renewals. You will gain knowledge of competitors and approach potential customers to establish lasting

Qualifications

• Understand customer needs and develop plans to address them.
• Identify key staff in client companies to cultivate profitable relationships.
• Resolve customer complaints quickly and effectively.
• Forward upselling and cross-selling opportunities to the sales team.
• Promote high-quality sales, supply and customer service processes.
• Aim to preserve customers and renew contracts.
• Approach potential customers to establish relationships.
• Gain solid knowledge of competitors.

Responsibilities

• Understand customer needs and develop plans to address them.
• Identify key staff in client companies to cultivate profitable relationships.
• Resolve customer complaints quickly and effectively.
• Forward upselling and cross-selling opportunities to the sales team.
• Promote high-quality sales, supply and customer service processes.
• Aim to preserve customers and renew contracts.
• Approach potential customers to establish relationships.
• Gain solid knowledge of competitors.

Skills

Customer relationship management

Communication skills

Negotiation

Tools

CRM software

Job description

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors