Relationship Manager / Sales Executive

Grihum Housing Finance; Chennai District; On-site; INR 300,000 - 560,000; Full time

Job summary

Grihum Housing Finance in Chennai is seeking a proactive sales/relationship executive to understand customer needs, identify key staff in client companies, and cultivate profitable relationships. The role emphasizes resolving customer complaints, forwarding upsell opportunities to the sales team, and ensuring high-quality service processes.

You will work to preserve customers and renew contracts while gaining solid knowledge of competitors and approaching potential customers to establish

Qualifications

• Understand customer needs and plan tailored actions.
• Build and maintain relationships with client staff.
• Resolve complaints promptly to maintain satisfaction.

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Skills

Customer relationship management

Upselling

Complaint resolution

Negotiation

Market knowledge

Job description

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors