Relationship Manager / Sales Executive

Grihum Housing Finance; Tiruchirappalli; On-site; INR 250,000 - 400,000; Full time

Job summary

Grihum Housing Finance in Tiruchirappalli, Tamil Nadu is seeking a customer-centric sales & relationship executive to understand client needs and build profitable partnerships. You will identify key client staff, resolve complaints quickly, and coordinate with the sales team on upselling opportunities while promoting high-quality sales and service processes.

The role emphasizes preserving customers and renewing contracts through proactive engagement.

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Job description

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors