Relationship Manager - GL East

Bajaj Finserv Limited; Bilaspur; On-site; INR 400,000 - 700,000; Full time

Job summary

Bajaj Finance Limited invites applications for a Branch Operations role at Bilaspur, Himachal Pradesh. The position centers on branch performance, profitability, and driving field-marketing for financial products to grow the customer base.

You will oversee vault custody, ensure 100% compliance in gold ornament valuations, manage NPAs through proactive follow-ups, and lead a team to deliver consistent growth.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's degree or postgraduate degree preferred.
• Experience in gold loan banking or gold loan products preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor field activities to maintain a healthy leads pipeline.
• Engage customers for new acquisitions and retention of existing customers.
• Valuation appraisal of gold ornaments with correct weight and purity as per policy.
• Joint custodian of the vault with safekeeping of pledged securities.
• Keep NPAs under control through follow-ups for interest collections.
• Plan for smooth branch functioning and team cohesiveness.
• Hiring, coaching, mentoring, and training employees with timely feedback.

Skills

Communication skills

Education

Bachelor's degree

Postgraduate degree

Job description

Job Purpose

This position is open with Bajaj Finance Limited

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.