Relationship Manager - GL East

Bajaj Finserv Limited; Chandannagar; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj finance limited in Chandannagar invites applications for a Branch Manager role to oversee operations, drive profitability, and lead a team across likely gold loan products and other financial offerings.

The ideal candidate has 4-7 years of relevant banking experience, strong communication skills, and a track record of achieving branch targets with compliance. This is a full-time on-site position requiring hands-on leadership.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations, performance and profitability.
• Drive field marketing for financial products to boost visibility.
• Plan and monitor branch and field activities for lead pipeline.
• Engage customers for new acquisitions and retention.
• Value gold ornaments and ensure policy compliant appraisals.
• Act as joint custodian of vault and safekeeping of pledged assets.
• Control NPAs with proactive follow-ups on interest collections.
• Hire, coach and train staff, providing timely performance feedback.
• Prepare reports and drive branch growth.
• Expand gold loan business and other third-party products.
• Ensure 100% process compliance at the branch.

Education

Bachelor's Degree/Post-graduation Degree preferred.

Job description

Job Summary

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations, performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth.
• Focus on customer engagement for new customer acquisitions & retainment of old customers.
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.