Relationship Manager - GL East

Bajaj Finserv Limited; Guna District; On-site; INR 500,000 - 900,000; Full time

Job summary

Bajaj Finance Limited is seeking a branch operations lead in India to drive profitability, manage field marketing, and ensure strict policy compliance for pledged gold assets. The role emphasizes customer acquisition and retention, effective valuation practices, and staff development.

The candidate should have 4–7 years of relevant experience and a degree. Strong communication skills are essential for successful engagement with customers and the team.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation degree preferred.
• Experience in gold loan banking or related products preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field-marketing activities to boost brand visibility.
• Plan and monitor branch field activities to maintain a healthy lead pipeline.
• Engage with customers for acquisition and retention.
• Ensure accurate valuation of pledged gold ornaments per policy.
• Safekeep pledged securities as joint custodian of the vault.
• Maintain NPAs through proactive customer follow-ups.
• Hire, coach, and train staff with timely performance feedback.
• Prepare branch performance reports and drive business growth.
• Expand gold loan business and other products (NCDs, gold coins).
• Ensure 100% process compliance at branch.

Skills

Communication skills

Customer service

Education

Bachelor's degree

Post-graduate degree

Job description

Job Summary

This position is open with Bajaj Finance Limited.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Qualifications

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.