Relationship Manager - GL South

Bajaj Finserv Limited; Nanded District, Nizamabad District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Bajaj Finance Limited in India is seeking a Branch Manager to lead a team, drive branch performance, and grow the consumer gold loan business. You will ensure smooth operations, maintain quality control, and foster customer loyalty.

The role involves planning field marketing, engaging customers, supervising valuations of gold ornaments, safeguarding pledged securities, and mentoring staff to deliver compliant, profitable growth.

Qualifications

• Experience in gold loan banking or related financial services.
• Proven leadership and team-management abilities.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing activities to grow brand visibility and leads.
• Plan and monitor branch field marketing to ensure a healthy pipeline.
• Engage with customers for acquisition and retention.
• Ensure accurate valuation of pledged gold ornaments and compliance.
• Safeguard pledged securities as joint custodian of the vault.
• Maintain NPAs through proactive customer follow-up for interest.”,
• Hire, coach and train staff with timely feedback.
• Prepare reports and drive business growth in the branch.
• Increase gold loan and other product sales (NCDs, coins).
• Ensure 100% process compliance at the branch.

Skills

Gold loan knowledge

Leadership

Communication skills

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.