Relationship Manager - GL South

Bajaj Finserv Limited; Medchal–Malkajgiri; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Branch Manager to lead a team and drive growth in consumer gold loan business at the Telangana/Hyderabad branch. You will manage operations, sales activities, and customer engagement while ensuring compliance and quality control.

The role requires 4–7 years of relevant experience, a Bachelor’s or higher degree, and strong leadership and communication skills to coach staff and improve branch performance.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations, performance & profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch and field marketing to generate leads and growth.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Ensure accurate valuation and appraisal of pledged gold with compliance to policies.
• Safeguard pledged securities as joint custodian of the vault.
• Maintain NPAs through follow-ups for interest collections.
• Lead recruitment, coaching, mentoring and training of staff with timely feedback.
• Prepare reports and take actions to drive growth in the branch.
• Increase gold loan business and cross-sell third‑party products.

Skills

Gold loan banking

Leadership

Communication skills

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Purpose

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth
• Focus on customer engagement for new customer acquisitions & retainment of old customers
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.
• Manage error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education & Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.