Relationship Manager - GL West

Bajaj Finserv Limited; Gondiya; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj finance limited in Maharashtra is seeking a Branch Manager to lead the team, drive branch profitability, and grow the consumer gold loan portfolio.

You will oversee operations, coordinate field marketing, ensure policy compliance, and mentor staff to achieve branch targets while maintaining service excellence for customers.

In this role you will build customer loyalty, manage NPAs through follow ups, and collaborate with product teams to cross-sell gold coins and other financial products.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation preferred.
• Experience in gold loan banking or related products preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing activities to improve brand visibility.
• Plan and monitor branch marketing to ensure a healthy lead pipeline and growth.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Ensure accurate valuation of pledged gold and compliance with policies.
• Custodian of the Vault with safekeeping of pledged securities.

Skills

Gold loan banking

Gold loan products

Management

Client service

Communication skills

Education

Bachelor's Degree

Post-graduate Degree

Job description

Job Summary

"This position is open with Bajaj finance limited". The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.