Relationship Manager - GL South

Bajaj Finserv Limited; Chennai District, Avadi; On-site; INR 1,100,000 - 2,000,000; Full time

Job summary

Bajaj Finserv Limited in Chennai invites applications for a Branch Manager to lead the branch team, grow the consumer gold loan business, and build lasting customer loyalty.

You will oversee operations, drive local marketing, ensure accurate gold valuation, maintain compliance, manage vault custody, and mentor staff to deliver strong performance and sustainable growth.

Qualifications

• 4–7 years of relevant experience in gold loan banking or related financial services.
• Bachelors or higher degree preferred.
• Clear written and verbal communication skills.

Responsibilities

• Oversee overall branch operations, profitability of the branch.
• Drive field marketing activities for gold loan products with the team.
• Plan and monitor branch marketing to maintain a healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention.
• Ensure precise valuation of pledged gold and compliance with policy.
• Joint custodian of the Vault; safekeeping of pledged securities.
• Keep NPAs under control through proactive collections follow-ups.
• Hire, coach, mentor, and train employees with timely feedback.
• Maintain quality performance and prepare reports for growth.

Skills

Gold loan banking

Customer service

Team leadership

Branch operations

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.