Relationship Manager - GL South

Bajaj Finserv Limited; Cumbum; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Branch Manager in Tamil Nadu to lead a team focused on consumer gold loans, customer growth, and service excellence.

The role emphasizes branch performance, compliance, staff mentoring, and expanding the loan book across related financial products. Strong communication and client-service experience are essential for success.

Qualifications

• 4–7 years of relevant experience in gold loan banking or consumer finance.
• Bachelor’s or postgraduate degree preferred.
• Strong written and verbal communication skills.
• Experience in management or client service preferred.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing activities to grow brand visibility.
• Plan and monitor branch marketing to ensure a healthy lead pipeline.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation of gold ornaments and compliance.
• Joint custodian of the vault with safekeeping of pledged securities.
• Control NPAs through proactive follow-ups with customers.
• Hire, coach and evaluate staff, providing timely feedback.
• Maintain quality performance and prepare reports for growth.
• Increase gold loan business and cross-sell products (NCDs, coins).
• Ensure 100% process compliance at the branch.

Skills

Leadership

Strategic planning

Customer relations

Communication

Education

Bachelor's degree

Post-graduate degree

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.