Relationship Manager - GL East

Bajaj Finserv Limited; Satna; On-site; INR 500,000 - 800,000; Full time

Job summary

Bajaj Finance Limited in Satna is seeking an experienced operations professional to oversee branch performance, drive profitability and ensure smooth day-to-day operations. You will lead field-marketing activities to boost brand visibility and develop a healthy pipeline of leads for conversion.

The role emphasizes customer acquisition and retention, accurate gold ornament valuation, vault custody, and strict compliance.

Qualifications

• 4–7 years of relevant experience required.
• Bachelor's degree or higher preferred.
• Experience in gold loan banking or client service preferred.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities to boost brand visibility.
• Plan and monitor field-level marketing to maintain a healthy leads pipeline.
• Engage customers for acquisition and retention.
• Ensure accurate valuation of pledged gold and compliance with policies.
• Act as joint custodian of vault and safekeeping of pledged securities.
• Maintain low NPAs through follow-ups on interest collections.
• Coach, train and mentor employees and provide timely feedback.

Skills

Communication

People management

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale, etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.