Relationship Manager - GL South

Bajaj Finserv Limited; Nalgonda District, Sagar; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Bajaj Finserv Limited is seeking an experienced Branch Manager for gold loan operations in India. You will lead a team, drive branch performance, and build customer loyalty while implementing business strategies to expand the client base.

Key duties include supervising branch operations, conducting field marketing, ensuring compliance, valuing pledged gold, managing NPAs, coaching staff, and expanding gold loan and allied products to grow the business.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability of the branch.
• Drive field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct and monitor branch field-level marketing activities to maintain a healthy pipeline of leads.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Conduct error-free valuation of gold ornaments pledged in branch with correct weight and purity assessment as per policy.
• Joint custodian of the Vault with safekeeping of pledged securities.
• Keep NPAs under control through strong follow-ups for interest collections.
• Plan and coordinate staff development, mentoring and timely feedback on performance.
• Maintain quality perfomance and prepare branch reports for growth actions.
• Increase gold loan business and cross-sell third-party products such as NCDs and gold coins.

Skills

Written communication

Verbal communication

Planning abilities

Education

Bachelor's degree / Post-graduation degree

Job description

Job Purpose

"This position is open with Bajaj finance limited" The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.