Relationship Manager

IIFL Home Loans; Tirunelveli; Remoto; INR 900.000 - 1.400.000; Tempo pieno

Descrizione del lavoro

IIFL Home Loans is seeking a Branch Operations Lead in Tirunelveli, Tamil Nadu to drive home loan and mortgage product growth, manage a sales team, and build partnerships. The role focuses on customer acquisition, portfolio quality, and regulatory compliance across all branch activities.

You will lead, train and motivate staff, optimize loan processes, and collaborate with risk/compliance teams to deliver excellent customer service and achieve targets.

Mansioni

• Lead branch operations and drive home loan and mortgage product growth.
• Achieve sales targets through team management, market development and partnerships.
• Direct sourcing, DSAs, connectors, builder tie-ups, and open-market channels for home loans.
• Build and maintain strong customer and builder relationships to maximize cross-sell.
• Train, motivate and recruit the sales team; foster engagement and performance.
• Develop and implement strategies to achieve branch sales targets.
• Monitor portfolio quality and implement corrective measures for NPAs.
• Collaborate with Operations and Risk to streamline loan processes and compliance.

Descrizione del lavoro

Regular

Job Description

Job PurposeThe role is responsible for leading branch operations and driving business growth for home loan andmortgage products. It involves achieving sales targets through team management, marketdevelopment, and strategic partnerships. The position focuses on expanding customer acquisition,ensuring compliance, maintaining portfolio quality, and delivering a superior customer experienceacross all branch activities.Key Responsibilities: Manage overall branch sales operations, including business development, customer service,and compliance. Drive home loan business growth through direct sourcing, DSAs, connectors, builder tie-ups,and open-market channels. Build and maintain strong customer and builder relationships to maximize business value andcross-sell opportunities. Lead, train, and motivate the sales team; recruit high-performing talent while fosteringengagement. Develop and implement strategies to achieve branch sales targets. Monitor branch portfolio performance and implement corrective measures. Ensure adherence to regulatory guidelines, internal policies, and audit requirements. Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolioquality, and control NPAs. Oversee collections for acquired portfolios to ensure healthy asset quality. Track market trends, competitive activities, and customer feedback; recommend strategieesto enhance business outcomes. Execute promotional campaigns, contests, and innovative initiatives to boost customeracquisition.

Job Snapshot

Updated Date

11-11-2026

Job ID

Job8412

Department

Location