Relationship Manager

IIFL Home Loans; Kanchipuram; On-site; INR 900,000 - 1,500,000; Full time

Job summary

IIFL Home Loans is seeking a Branch Manager to lead all sales and operations for the home loan portfolio in Tamil Nadu. You will drive customer acquisition, manage a high-performing sales team, and foster strong client and builder relationships to expand market presence.

The role focuses on meeting sales targets, ensuring regulatory compliance, and delivering excellent customer experience across branch activities. Strong leadership and market development skills are essential.

Qualifications

• Experience leading branch sales operations and achieving targets.
• Strong understanding of regulatory guidelines and risk controls.
• Proven ability to manage a sales team and drive business growth in home loans.

Responsibilities

• Oversee branch sales operations and drive business growth for home loan products.
• Lead, train, and motivate the sales team to achieve targets.
• Build customer and builder relationships to maximize cross-sell opportunities.
• Ensure adherence to policies, compliance, and audit requirements.
• Collaborate with Risk and Operations to streamline loan processes and maintain portfolio quality.

Skills

Branch sales

Team leadership

Regulatory compliance

Customer relationship

Job description

BM8984=KANCHIPURAM-HTP, Kancheepuram, Tamil Nadu, India

Regular

Job Description

Job Purpose

The role is responsible for leading branch operations and driving business growth for home loan andmortgage products. It involves achieving sales targets through team management, marketdevelopment, and strategic partnerships. The position focuses on expanding customer acquisition,ensuring compliance, maintaining portfolio quality, and delivering a superior customer experienceacross all branch activities.

Key Responsibilities:

• Manage overall branch sales operations, including business development, customer service,and compliance.
• Drive home loan business growth through direct sourcing, DSAs, connectors, builder tie-ups,and open-market channels.
• Build and maintain strong customer and builder relationships to maximize business value andcross-sell opportunities.
• Lead, train, and motivate the sales team; recruit high-performing talent while fosteringengagement.
• Develop and implement strategies to achieve branch sales targets.
• Monitor branch portfolio performance and implement corrective measures.
• Ensure adherence to regulatory guidelines, internal policies, and audit requirements.
• Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolioquality, and control NPAs.
• Oversee collections for acquired portfolios to ensure healthy asset quality.
• Track market trends, competitive activities, and customer feedback; recommend strategiesto enhance business outcomes.
• Execute promotional campaigns, contests, and innovative initiatives to boost customeracquisition.

Job Snapshot

Updated Date

24-10-2026

Job ID

Job8264

Location

Location BM8984=KANCHIPURAM-HTP, Kancheepuram, Tamil Nadu, India